Big Bounce Event & Party Planning

Booking, Rental & Event Content Policies

Serving Ann Arbor, Ypsilanti, Washtenaw County & Surrounding Southeast Michigan Communities

Effective date: To be added upon publication.

Thank you for choosing Big Bounce Event & Party Planning! We look forward to helping you create a memorable event. Please review the following policies before reserving your experience.

Reservations & Payments

A 30% nonrefundable booking retainer is required to reserve your event date.
Your reservation is confirmed only after Big Bounce accepts the booking, confirms the requested services are available, and receives the required retainer.
The remaining balance is due 7 calendar days before your scheduled event.
Bookings made fewer than 7 days before an event require payment arrangements approved by Big Bounce before confirmation.
Accepted payment methods will be provided during checkout or invoicing.
Applicable taxes, travel charges, venue fees, and approved upgrades will be disclosed before final payment.

Cancellations & Refunds

14 or more days before your event: Your 30% booking retainer remains nonrefundable. Any additional amounts paid toward the booking will be refunded.
Fewer than 14 days before your event: The retainer remains nonrefundable. Any additional refund eligibility is governed by the cancellation terms agreed to at booking and applicable law.
Refunds will be returned through an available original payment method or another mutually agreed method.
If Big Bounce cancels or cannot provide a booked service, all amounts paid for the services we cannot provide will be refunded.
Nothing in these policies limits rights or remedies that cannot legally be waived.

Rescheduling

Customers may request one event date change with at least 14 calendar days' notice.
Rescheduling is subject to availability and written confirmation from Big Bounce.
A requested new date is not guaranteed until confirmed.
Additional services, travel requirements, or pricing changes may require an updated agreement.
Requests made fewer than 14 days before the event will be reviewed individually and are not guaranteed.

Photo Booth Rental Experience

Our digital iPad Photo Booth experiences include up to 8 consecutive hours of rental time, scheduled delivery, setup, and same-day pickup within the applicable service area.
Photo Booth experiences are self-service unless an attendant is separately booked and confirmed.
Physical photo printing is not included.
Digital sharing features depend on the supported technology and required connectivity.
Overnight rentals are not included.
The customer must provide an appropriate event location with sufficient space, safe access, and access to any required electrical power.

Delivery, Setup & Pickup

Standard delivery is included within 15 miles of Big Bounce's designated service base.
Locations outside this area may incur additional travel charges, quoted before booking confirmation.
Please allow approximately 45–60 minutes for Photo Booth setup before the scheduled rental begins.
The customer is responsible for coordinating venue access, parking, loading arrangements, and any special venue fees.
Pickup will take place at the agreed time on the same day.
If equipment cannot be collected at the agreed time because of a customer-controlled delay, an additional fee may apply under the signed rental agreement.

Outdoor Events & Weather

Outdoor Photo Booth rentals require a safe, dry, level, and adequately covered setup location.
Customers must arrange a suitable weather contingency plan.
Big Bounce may decline to install or operate equipment where conditions create a risk to guests, staff, or equipment.
Weather-related changes and refunds will be handled according to the applicable booking agreement and circumstances.

Equipment Care & Responsibility

Customers are responsible for taking reasonable care of rental equipment throughout the rental period.
The customer may be responsible for documented loss, missing items, or equipment damage beyond ordinary wear and tear, as specified in the signed rental agreement.
Big Bounce will document and explain any applicable damage charges.

Digital Overlays & Virtual Backgrounds

Photo Booth customization may include personalized digital overlays and virtual backgrounds, depending on the selected package.
Customers must provide necessary names, dates, logos, design preferences, and other approved materials.
Final custom designs must be approved at least 5 calendar days before the event.
Late design changes may be limited or subject to additional charges.
Customers are responsible for having permission to use logos, images, and other materials they provide.

Event Content Creation — The Moments

24-Hour Delivery: Usable iPhone photos and video clips captured during the event will be delivered through a digital link within 24 hours after scheduled coverage ends.
Edited highlight reels and advanced editing are not included unless separately quoted and confirmed.
Delivery is subject to circumstances outside reasonable control, as addressed in the final service agreement.
On-Site Posting Upgrade — $150: Customers may request on-site social media posting for an additional $150. Posting is limited to the approved content quantity, formats, and one designated account agreed upon before the event.
All posts must be approved by the customer or their designated representative. Account access and posting permissions must be arranged in advance.
The upgrade is subject to staffing and operational availability.

Attendants & Content Creators

Photo Booth attendants and event content creators are subject to staffing availability.
These services must be confirmed before payment is accepted for the requested staffing.
An attendant is not automatically included with a self-service Photo Booth rental.
Additional hours must be requested, approved, and paid for before coverage is extended.

Internet & Digital Sharing

Some Photo Booth sharing features may require a stable internet connection.
Internet and Wi-Fi requirements will be confirmed with the customer before the event.
Availability of digital sharing may be affected by connectivity or third-party service interruptions.

Photo Booth Technical Support

If the Photo Booth experiences a technical issue, Big Bounce will first attempt remote troubleshooting.
If the problem cannot be resolved, Big Bounce will review the service interruption and provide an appropriate remedy, which may include a fair partial refund.
Any remedy will reflect the circumstances, the service affected, the rental agreement, and applicable law.

Customer Privacy & Marketing Permission

Big Bounce respects the privacy of its customers and event guests.
We will not use customer event photos or videos for our own public marketing without separate permission.
Special care will be taken with children's images, school events, and private celebrations.
Customers are responsible for coordinating any necessary guest, venue, or participant permissions for event coverage and posting.
Our website privacy notice will separately explain how customer information, booking details, and digital media are collected, stored, shared, and retained.

Event Communication

Customers must provide accurate event information, including location, date, schedule, venue access, and a reachable event-day contact.
Changes that affect scheduling, staffing, or service delivery must be communicated to Big Bounce as soon as possible.
Big Bounce is not responsible for service limitations caused by inaccurate or late information provided by the customer.

Conduct & Safe Environment

Customers are responsible for maintaining a safe and respectful environment for all guests, staff, and equipment.
Big Bounce reserves the right to pause or discontinue services if conditions become unsafe or disruptive.
Refunds in such circumstances will be evaluated based on the services provided and the applicable agreement.

Governing Law

These policies are governed by the laws of the State of Michigan.
Any disputes will be resolved in accordance with applicable Michigan law and the terms of the signed service agreement.

Policy Updates

Big Bounce may update these policies from time to time.
The current version will be posted on our website.
Bookings confirmed before a policy update remain subject to the policies in effect at the time of booking, unless otherwise agreed.

Questions

If you have questions about these policies, please contact us before booking.

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Questions about our policies? Reach out before reserving — we're happy to help.

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